John Alexander Real Estate System

CONTENTS

1.   Refund Policy

2.   Refund Request Submission Information

3.   When is refund issued?

4.    How long does it take for my refund to post to my credit or debit account?

5.    Delivered, Lost or Undelivered Packages

6.    Where do I email regarding shipping status?

7.    Defective product replacement

8.    Where do I Email when I have a question or Graystone needs to verify or research my
       student status??

9.    Monthly Membership

10.   Options-to-Cash

11.   Phone Communication

12.   Payment Information

INTRODUCTION

Did you purchase your course or product from the websites below?

***ATTENTION if you did not purchase your product/products/memberships from these websites then the following information and or refund policy is NOT APPLICABLE.

www.paperbiz.com or www.johnlivetv.com

It is customer’s responsibility to find information on receipt or billing statement regarding company that has charged their card. Emails regarding questions applying to other websites or companies not mentioned here will be disregarded. GrayStone has no customer information regarding purchases made through other companies. GrayStone does not own said companies and your request for refunds will need to be directed to the company you purchased from.

Refund Policy & Customer Service/Student Information

Refund Policy

A. Upon any purchase of products from GrayStone: Products may contain the following title or product name GrayStone Wealth Company/John Alexander’s Wealth Systems customer agrees fully with the following refund policy/customer/student information.

****(Please read all refund information regarding course purchased. Refund information and specific required information may differ with individual courses.)

****No Refunds on additional courses/products to existing Level 2 members. All sales are final to existing Level 2 members on any additional purchases.



Level 1 Download Course Information


    * The Level 1 Inverse Purchase Course is a set of
        DOWNLOAD COURSES from within the Level 1 download site.
        There is no shipment of the course.
      * Refund Policy: 30-Day Full Money back Gurantee.

               Affiliates may not use
              the name JOHN ALEXANDER, GRAYSTONE, INVERSE PURCHASE,
              COMPOUND DEED in any ADVERTISMENT, including meta tags or
              KEY WORDS under the Affiliate program.

    * If you have paid for the course and not able to access the member's please email directly to orders@paperbiz.com and submit "Required Information" (same information as found under refund request submission)
    * The online system for ordering the Level 1 Package is automated. GrayStone is not manually charging the credit card. If error or customer has accidentally charged the course twice please email directly to orders@paperbiz.com. Please provide complete required information same as for refund submission. Extra charge will be voided or refunded when extra charge is verified.

Level 2 Inverse Purchase Course

Level 2 Inverse Purchase course has a 3 day rescission period.   Rescission period begins from date of purchase. If customer chooses to rescind within 3 day period, request must be emailed to refunds@paperbiz.com within and not later than 12:00am CST of the 3rd day, No Exceptions, time is noted when email is received. Refunds less a 3% credit card fee.

3 Day rescission period applies to Level 2 Hard Copy Course Materials and Download Course Materials.

Refund request must meet criteria as stated in policy in providing "Required Information". No exceptions Refund is void without refund request or submission of required information to correct email address.

****No Refunds on additional courses/products to existing Level 2 members. All sales are final to existing Level 2 members.

Full Package Course

Full Package course has a 3 day rescission period.   Rescission period begins from date of purchase. If customer chooses to rescind within 3 day period, request must be emailed to refunds@paperbiz.com within and not later than 12:00am CST of the 3rd day, No Exceptions, time is noted when email is received. Refunds less a 3% credit card fee.

Refund Request Submission Information

A. Refund/Rescission request must be submitted to refunds@paperbiz.com or faxed to 630-598-1696 for Level 1, Level 2 and Full Package

B. Reply is email only with customer required information and authorization to return materials.

C. Provide with refund request submission all "REQUIRED INFORMATION" below .

*Name or business name as it appears on credit card

*Credit card number, last four digits

*Billing address

*Specific date of purchase (no exceptions)

*City, State, Zip

*Email address

Receipt may serve as “Required Information”

When is Refund Issued?

A. Level 2 Inverse Purchase and Full Package: 3 Day Refund:   Issued no later than 3 weeks from request to excersise 3-day refund. If in the process course is delivered by UPS to customer, customer must refuse acceptance so course is returned. Courses are shipped signature required for acceptance. If customer accepts the course materials REFUND IS VOID.

*GrayStone will not be held responsible for UPS errors in delivery, bad address, or loss of delivery. Customer must contact UPS to file complaint. GrayStone will charge customer for course if UPS verifies course was delivered.

B. Deleted line.

C. Refund date is date GrayStone issues refund.

D. Refund communication is handled strictly by EMAIL ONLY, Please allow 1-4 days for reply. Graystone is not responsible for lost emails, missed emails to invalid email addresses or any other circumstance that interrupts email service.

E. GrayStone will not be held responsible for incomplete information. Incomplete information will cause delays in issuing refund. It is customers’ responsibility to follow-up regarding refund status and to submit missing information with the understanding that their may be a delay in issuing refund.

F. Phone communication WILL NOT be accepted for refund request under any circumstances. Requesting refund via the answering service will only cause delays with your request.   Please use EMAIL or FAX ONLY for refund requests.

How long does it take for my refund to post to my credit or debit account?

A. Please allow 3-10 business days for your refund to post to your account. Billing cycle may not reflect refund. Graystone does not have information regarding “posting” of refund by your credit or debit card company. Customer may contact credit or debit card company for information regarding the posting date on account.

Delivered, Lost or Undelivered Packages

A.   Courses are delivered in box titled JOHN ALEXANDER WEALTH SYSTEMS via UPS, signature required 2nd day air which typical delivery is from 3-5 business days. UPS sends email with tracking number and delivery date. It is customers responsibilty to track their package and allow for UPS email. GrayStone is not responsible for UPS email failure or lost tracking number/information.

B. Refund policy is VOID if return package is lost or undeliverd. GrayStone encourages customers to insure their package. Package is returned at customer cost.

C. GrayStone will not be held responsible for lost or undelivered packages.

Where do I email for information regarding shipping status?

A. Customer must contact shippinghelp@paperbiz.com for information regarding package. Please allow approximately 2-4 days for reply.

a-1. Course materials are shipped in a timely manner and after credit card or debit payment is settled in. GrayStone will not be held responsible for delays in shipment due to credit card error, system error or inventory status and/or any other unforseen circumstance that may cause delay.

B. Customer may also go to UPS.com to search for their package using tracking number. GrayStone will not be held responsible for length of time or efficiency or error of email with tracking information from UPS. Customer must UPS to file a complaint regarding their service.

Defective Product Replacement

A. Defective product replacements are shipped to customer at no extra cost. Customer must first return at their cost defective product. Email shippinghelp@paperbiz.com for replacement product and return instructions.

Where do I email when I have a question or Graystone needs to verify or research my student status?

Student verification requires full name or business name used on credit card and/or exact name used for course purchase, purchase date, year, email address and course title. GrayStone is not responsible for incorrect or lack of information which will abort research. Students date back to 1994 and research can be time consuming and costly without the correct information. Email communication is the method used by GrayStone. Multiple emails or emails sent to the wrong department causes confusion as well as the abortion of research. GrayStone is not responsible for emails that are not received or delivered.

Email Addresses to allow in INBOX and for communication

(a) refunds@paperbiz.com (refund requests)

(b) orders@paperbiz.com (billing, credit card issues, accounting, Level2 membership status and verification)

(c) graystonemember@hotmail.com (email link for refunds @paperbiz.com and orders@paperbiz.com, customer may receive information directly from this email and may reply)

(d) support@paperbiz.com (general questions and guide to correct department if customer does not know where to email for particular question that may not be addressed under other email addresses.)

(e) john@paperbiz.com (email used for sending student information)

(f) shippinghelp@paperbiz.com (shipping information and questions regarding shipment or delivery of course materials.)

(g) john@paperbiz.com****** DO NOT EMAIL THIS ADDRESS. CUSTOMERS WILL NOT RECEIVE A REPLY…Use of this email address WILL CAUSE FURTHER DELAYS. (USED FOR Sales, product specials or information)

(h) ***Multiple emails are discouraged as they serve only to create confusion and lost information. Please address emails to the appropriate email department. Customer may receive emails from any of the email addresses mentioned above. Please allow approximately 1-5 business days for response. GrayStone will not be held responsible for customer’s security blocks etc. which delay or “lose” emails.

***(h-1) All email communication must contain customers/students full name and/or Business name if used on credit card, course title, and purchase price and year purchased. GrayStone will not be held responsible for lack of information required to assist customer and reserves the right to ask for added information to complete research. GrayStone is not responsible for emails not received or delivered.

(i) Fax number 630-598-1696 (May be used for refund request or submission of accounting information and utilized by GrayStone to obtain necessary information from customer.)

Inner Circle Monthly Membership

Terms and Conditions
This applies to renewable Inner Circle membership.
No Refunds or cancellations on membership, no exceptions.
Membership is for 12 consecutive months from date of purchase.
Membership monthly cost is payable in consecutive months from date of purchase with no alterations.
Member is responsible for the full yearly cost over 12 consecutive months from date of purchase.
Terms and conditions applicable to previous 10-month payment plan and current 12-month payment plan.

PHONE COMMUNICATION

    * Our phone number is operated by a live answering service (210-568-7164). This is for Ad response only. Please do not use phone to communicate, use our EMAIL SYSTEM for all communications.

The Phone Answering Service is instructed to provide the customer with the email address as the format of communication with GrayStone. Customer may not forward messages through answering service or request refund.

    * GrayStone is not responsible for incorrect information, promises or guarantees provided by individuals employed by said answering service.
    * Business hours are 9:am-5:pm CST

Payment information

    *      GrayStone orders are strictly online
    *      Payment is by credit/debit card only
    *      No checks or money orders accepted
    *      Request for credit card updates or changes must be emailed to orders@paperbiz.com
            with Required Information

**I.L. Products, Inc.,GrayStone and affiliate companies reserves the right to alter, add or change information to the Refund Policy, Customer Service Information or Student Services and any or all applicable items without notice.

** I.L. Products Inc., GrayStone and affiliate companies reserves the right to change,add or alter without notice website content or course content.

** I.L. Products Inc., GrayStone and affiliate companies reserves the right to implement a cost (not to exceed $69.00) to student for information retreival services which may include, but not limited to other services rendered to student.